Kaady's Appliances - Eastside and Westside Showrooms

General Terms and Conditions of Sale


Charges for delivery services provided by Kaady Appliances are nonrefundable. Fees incurred for delivery services provided by a third-party are not eligible for refund. Free Local Delivery When You Spend $500 or greater. To qualify the delivery address must be within 10 miles of the store. If the first scheduled delivery attempt is unsuccessful for any reason the second delivery attempt will incur a fee to be paid before the appliance is delivered. If the location has excessive stairs to climb to get the appliance placed you may be charged a fee per flight of stairs – this fee may be applied at the time of purchase and/or collected by the delivery driver with the discretion of Kaady appliances based on the number of flights.

Functional Defect

If within 7 days of pick-up or delivery, you report a performance problem with your merchandise and the problem is subsequently diagnosed as a functional defect by a certified Kaady’s technician and is unable to be repaired within 7 days of the diagnosis, your merchandise will be replaced by Kaady Appliances or refunded. Performance concerns reported after this 7-day period will be addressed per the terms and conditions of the manufacturer’s warranty first if applicable.

Used Appliance Warranty

Up to 6-months from the date of purchase, Kaady Appliances will cover the cost of in shop, or in-home repair both parts and labor to correct the performance deficiencies at no charge to the consumer, or optionally at Kaady’s discretion, exchange a product with similar value, or provide loaner. Warranty service may be provided by Kaady Appliances or a third party associated with Kaady Appliances. This warranty does not cover commercial use or misuse of any product, example food carts. All warranties are non-transferable.

Warranty Exclusions

The customer is responsible for costs associated with repair or replacement of product light bulbs, air filters or water filters, damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of products in commercial settings and transportation of product to a repair facility. Kaady Appliances assumes no responsibility for loss arising from water damage to the home or business due to appliance failure or misuse. We assume no liability nor make any guarantee for any loss, including food, caused by a failed part, or water damage of any kind.

General Terms and Conditions

“Measure twice and purchase once”. Refunds for purchases that are due to change of heart or wrong measurement of appliances do not apply, only store credit is allowed. Delivery fees and restocking fees are applied to a given store credit. Refunds for items with functional defects purchased with a credit card are credited to the original card. Refunds for items with functional defects purchased via cash, check, or debit comes in the form of a check from our corporate office mailed within 14 business days of the return date. Refunds on items purchased with store credit are refunded as store credit that will remain active for one year. Promotional items must be returned with any additional product offered or the retail value will be deducted from the refund (for functional defects), credit or exchange value. No warranty on water filters, cosmetic parts or non-functional parts, such as but not limited to; glass cooktops, glass, trim, knobs, panels, racks, tanks, tubs, baskets, structural parts, doors, door liners, shelves, etc. All parts installed while under the manufacturer’s warranty or service agreement, carry no warranty after the manufacturer’s warranty or service agreement expires. This limited warranty is only given to the customer hereunder and we will not be liable to any third party for indirect or consequential damages. We do not make any guarantee with respect to any other parts. This warranty applies to labor provided during normal working hours only. Additional charges will apply for other than normal working hours. Buyer hereby warrants that they understand all appliance products ordered or purchased at Kaady Appliances are refurbished, scratch and dent, open box, repaired, or in other “used” condition and Kaady Appliances assumes no liability for any loss or damage resulting from the use of the appliance or caused by a failed part. Any potential liability shall be limited to the initial purchase price, which will be refunded as store credit or exchanged.